Return & Refund Policy

Return Policy for KODELEGANCE

At KODELEGANCE, your satisfaction is our priority! If for any reason you're not completely satisfied with your purchase, we're here to help. Please read our return policy below:

Eligibility for Returns

  • Items must be returned within 14 days of the delivery date.
  • Items must be unused, unworn, and in their original condition with all tags attached.
  • Items should be returned in the original packaging or an equivalent.
  • You’ll also need the receipt or proof of purchase.

Non-Returnable Items

  • Final sale items are not eligible for return.
  • Personalized or custom-made products cannot be returned unless defective or damaged.
  • Intimates, swimwear, and earrings are non-returnable due to hygiene reasons unless faulty.
  • Gift cards are non-refundable.

Return Process

  1. Submit a Return Request: Contact our customer service team via email at info@kodelegance.com or through our return portal. Include your order number and the items you wish to return.
  2. Receive a Return Label: Once your return is approved, we will provide a prepaid return label.
  3. Ship the Item: Print the return label and affix it to the original package. Drop it off at your nearest shipping location.
  4. Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Refunds will be issued to the original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at info@kodelegance.com.

Exchanges

  • If you wish to exchange an item for a different size or color, we recommend initiating a return and placing a new order for faster service.

Damaged or Defective Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, including any shipping fees.
  • Please join any evidence supporting your claim to your request

Return Shipping Costs

  • The customer is responsible for return shipping fees unless the item is defective.

Important Notes

  • Please allow up to 14 days for us to process your return once we receive it.
  • We reserve the right to deny returns that do not meet our policy criteria.

For any questions, feel free to reach out to our customer support team at info@kodelegance.com.

Thank you for shopping with KODELEGANCE!